Kingston Transit is committed to providing accessible service for customers with disabilities, including customers using mobility aid and assistive devices - wheelchairs, scooters, canes, walkers or crutches, and seniors. We want to make your travel experience easy and convenient and through the provision of accessible equipment and policies we are making our service safer for passengers to use our service.
"Kingston Transit strives to provide safe, accessible transit service for all passengers" they say. They are lying. They are not committed to be accessible for all customers with disabilities. Only for those with visible disabilities, i.e. those with mobility aids. If you don't have a mobility aid, you are foul ball. They don't care. The signs inside the busses state that Courtesy seating is reserved for those with mobility aids. Even if the policy officially states "1. passengers with mobility limitations. 2. passengers with disabilities and seniors." if your disability does't show, forget it, they will not help you.
In fact, the bus drivers will act aggressively against you. I cannot count the times I have been asked to leave a Courtesy seat, even when I was the only one in the bus. "Why don't you have a cane or somethin'?" I can count on one hand the number of times a driver leaned the bus to let me in, even when I had luggage. Forget about them leaning the bus on campus; it never happens. There is this one driver who will sneer every time I endeavour to climb into the bus making faces in pain. He loves it to see me try to climb in the bus. He's even raised the bus a few times right after an elderly person climbed in as I was climbing in.
I hate Kingston Transit. And they hate me.